Choosing A CRM Solution You might think that because we offer CRM software that this article's point will be "Choose ours!" While we feel that Web Cliento is a great option, this article hopes to help you find the *right* CRM software, whether it be ours or no. Web Based or Client-Side The first decision you should make in selecting a CRM is whether or not you want web based software. Obviously this kind of software offers several advantages - it's flexible, secure, and accessible. However, if your employees will not have regular internet access, online CRM software may not be feasible. CRM Software That Meets Your Needs Perhaps the most important requirement of your CRM software is that it meets the needs of your business. If you need specialized features such as data sharing between users or integration with Microsoft Outlook, make sure that any candidates for your CRM solution have these. Your customer relationship management software should cater to your needs, not the converse. Usability and Interface Any CRM software vendor who really wants your business will offer a free trial or evaluation. This lets you integrate the software, test its features, and get employee feedback before making any commitments. Find out if your employees can learn the software, use it efficiently, and whether or not it adds to productivity. Don't be afraid to evaluate multiple vendors and CRM solutions until you find the best fit. How Not to Choose CRM Software Finally, we have a few words of caution. Avoid shelfware - boxed CRM software that was built without any particular customer in mind. If your business has a niche, odds are that there's a CRM solution tailored to it. Don't start using CRM software only because a salesman gave you a free CD or because your database vendor happens to offer it. With the vast array of CRM software products available, it cannot be doubted that shopping around will help you make the best decision.   New To CRM? CRM software FAQ Advantages of web software Choosing a CRM solution About Web Cliento Top 10 Reasons to Try It AppShore On Demand Browser Requirements Security Standards   Get a free trial View the online demo   Copyright 2006 by Erudite Systems, Inc.

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