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Frequently Asked Questions About Online CRM SoftwareWhat is online CRM software?Why should I use CRM software?Is web based software secure?How much does it cost?Does CRM software integrate with Outlook and other applications?Where can I find additional CRM resources?What is online CRM software?Software applications for CRM, or Customer Relationship Management, are designed to organize sales efforts, track new business leads, and build upon existing customer relationships. Online CRM software is completely web based. Typically, you don't have to install any programs or store any files on your hard drive. The programs and data for online CRM software reside on the server maintained by the software provider. This offers several distinct advantages, foremost among them being accessibility. Why should I use CRM software?CRM software helps you organize your sales team, manage customer service issues, and share customer information with colleagues. Contact management and scheduling tools are key features of almost any CRM application. Some CRM solutions also offer analysis tools that can help you drive sales and improve customer service. Is web based software secure?In many respects, web based software is more secure than applications that you might install on your computer. If your laptop is stolen or your computer compromised by an intruder, it's only a matter of time until everything on it is an open book. Online CRM software providers, however, typically take measures such as secure socket layers and password protection to protect the privacy of user data. How much does it cost?The cost of CRM software varies, though most online varieties charge a price based upon how many people will be using the software. Web Cliento, for example, charges $15 per user seat per month, while higher-capacity solutions such as SalesForce.com may charge over $100 per user per month. Does CRM software integrate with Outlook and other applications?Most CRM solutions offer some integration with programs like Microsoft Outlook. Our online CRM software, Web Cliento, allows you to import contacts from e-mail programs, Yahoo!, Excel files, and other sources. Where can I find additional CRM resources?You might find our news or CRM articles sections to be of interest. For other sites on the web that we endorse, take a look at our external CRM links page. |
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Copyright 2006 by Erudite Systems, Inc. |
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