| Application Service Provider |
A company that provides the technology required to run high-end web based software and online applications.
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| Contact Management |
A stand-alone application or feature of CRM software that helps users store, organize, and retrieve the phone/e-mail/address/fax information for business contacts.
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| Content Management |
Content management applications allow businesses to maintain the information on a web site or intranet without web design or programming expertise.
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| Integration |
An aspect of software describing how well it shares information other, existing software packages.
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| ERP |
Enterprise resource planning software is high-capacity, high-overhead software designed to help corporations manage purchasing, product planning, inventory,
customer service, interaction with suppliers, and other important business functions.
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| Inventory Control |
A feature of comprehensive CRM solutions that allows users to manage an inventory of products as well as customers and orders.
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| Sales Force Automation |
A feature of CRM solutions wherein the efforts of sales teams are coordinated by analysis of customer data.
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| Web Based |
This type of software typically requires no download, is platform-independent, and runs in any web browser.
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